Inter Cars, Frequently asked questions

The catalogue is available at pl.e-cat.intercars.eu. Contact your sales representative or fill in THE FORM. In order to log into the new catalogue one needs a new, individual login and password. The identifier is the e-mail address provided during registration. 

Make sure that you enter the correct e-mail address and password that you received in the registration confirmation e-mail. If the email and password you provided do not allow you to log in, reset your password by going to: https://sso.intercars.eu/profile/password/passwordReset/ The email you receive should be from the address: [email protected]. If that does not help and your access still does not work, please contact your Inter Cars sales representative or branch.

To use the password reset function, click on the link „password reset” in the logging window or go to: https://sso.intercars.eu/profile/password/passwordReset/

Change of e-mail address has to be performed by your sales representative, who on your behalf will register the new e-mail address and block non valid e-mail address.

The message shows that either e-mail address or password were entered incorrectly. After having checked the password and login, should you receive the same message, please contact your sales representative in order to verify the access data.

Employee’s account has to be set up by sales representative of Inter Cars. Please provide your employee's e-mail address to the sales representative.

Deleting an account can be done by sales representative of Inter Cars, after having received a request from you.

If any of the customer numbers is not visible after logging in, please contact your sales representative at Inter Cars to have it added.

In the top right-hand corner, press on the customer number to expand the menu available there. Enter „User settings” and select „Change password”. 

Inter Cars Company is doing its best to manage personal data of its Customers in a proper and secure way. 

All information connected with personal data management is to be found here:

https://intercars.com.pl/pl/faq-rodo/

The operating system does not matter, as the new application works on any device which has a web browser and Internet access. It can be a telephone, a tablet or a computer.

• using a web browser on any type of device
• on Android devices by downloading the application from the Google Play store
• on iOS devices by downloading the application from the AppStore
• on Huawei devices by downloading the application from the Huawei App Gallery
• downloading application directly from homepage (a message shall be displayed)

As we are using PWA technology (Progressive Web Application), the catalogue shall take a little memory of your device and shall work faster.

Inter Cars e-Catalog is available  at: https://elink.intercars.eu/e-catalog/. One can easily get to the address by scanning below QR Code: 

The Inter Cars e-Catalog does not load the memory of a phone, as it is just a website which can be added to the main screen of a phone. Thanks to using PWA technology (Progressive Web Application) our application is light and takes little space when comparing to classic apps.

Inter Cars e-Catalog works on any device that has a web browser. Simply download the mobile app from the dedicated app store.

Yes, the catalogue works on all devices that have a web browser, including a tablet.

Yes, the Inter Cars e-Catalog works on all web browsers, on Windows Phone as well. 

The catalogue can be downloaded directly from:

• AppStore - download
• Google Play - download

Changes of notifications can be done in web browser settings, just like in case of any applications of this type.

Notifications can be turned on in web browser settings, just like in case of any applications of this type.

From functional point of view there are no differences between the catalogue in a web browser and that downloaded from Google Play Store, but the second one works faster. 

In order to use the catalogue it is enough to go to: https://pl.e-cat.intercars.eu and log in. The catalogue works on all mobile devices.

Vehicle catalogue and search engine can be found in upper menu bar, after pressing the button “vehicle”, next to a free-text search, after pressing on “Select vehicle” and below, on the left side in “Categories” tab, selecting “PKW” or “LKW” buttons.  A list of recently selected vehicles shall be displayed, and after selecting a category of vehicle, a list of car makes and vehicle type shall be displayed.

In order to change the vehicle type, e.g. from a truck to a motorcycle (or search by a VIN number) one must use a drop-down menu, which is located on the left-hand side, next to search field. This is also the place where one can find vehicles by additional criteria, such as engine code, KBA number, axle or type.

This can be done in 3 ways:

1. The fastest way is by clicking on „VIN” tile which is located on the homepage, next selecting a camera icon. This allows to take a photo of VIN number which we will decode for you.

1. VIN number can also be entered in vehicle search engine (See point 1). From a drop-down menu, one must choose “VIN” option.
2. It is also possible to enter the VIN number in the free-text search window.

No search results can mean two things:

• We still do not have the given VIN number in our database.
• The VIN is incorrect.

The most common mistakes:

• Invalid number of characters. There should be 17 characters.
• Replacing the letter “O” with digit “0”, character “I” with digit “1” and character “Q” with digit “9”.
• Misspelling, incorrect character.

One should click on a „floppy disc” icon above the picture of a vehicle. A form will appear into which one enters details, e.g. the registration number or customer name and VIN number, so that one can easily find it in the future.

“Saved vehicles” tab is located in “My account”.

In order to make it easier finding “universal parts”, such as light bulbs, fluids, frost plugs or wiper blades, floor mats or brake pipes and other, we have created a new convenient search engine. In order to use it, one should choose “Dedicated search engines” on the homepage. One can find the product by their pictures and/or dimensions there in an easy way.

Probably you must have changed the view of search results. For your convenience there are two ways of presenting search results, simplified and extended view.  The view can be changed using icons marked below. 

On the left side of the product listing you can find filters to narrow down (limit) the number of products presented on the list, taking into consideration their features, size, manufacturer, etc. 

If you wish to select more than one limitation, please tick required checkboxes and press “apply filters” button.  If you are interested in only one product feature, it is enough just to click on the blue text, and the results shall be automatically loaded.

Products that are available in the shortest time and promotions are presented on the top of the list.  You can change the sorting of product listing, e.g. by price, clicking on the marked list.

Hover on the icon „<!>”, and additional information about the product shall be displayed. For instance, that a particular product has some limitations, fits only to a particular engine code, version of equipment or year of production, etc. In order to make a proper selection of a product, one must read those remarks.

If you are looking for replacements numbers, OE numbers of historical numbers, numbers which are connected with a part you are looking for, you can find them:

• on product listing, after clicking on „OE Numbers”
• on product page, after clicking on „Reference numbers”
  
  
  
  

Yes, shortcuts are available in the catalogue. Press „shift +?” to list them.

Unlike the Catalogue Online, Inter Cars e-Catalog works in a web browser. One has to keep in mind that in all browsers the key combination “CTRL+W” is used to close currently open tab. That is why the application was closed. In order to hide wholesale prices in the Inter Cars e-Catalog, first press “Z” and after that “W”.

Shopping cart in the catalogue can be treated as a kind of storage.  Ticking a checkbox (☑) you decide on which product and when you want to order.

Yes, the cart is assigned to a user (an e-mail address), so all that is in the cart can be seen on two different devices logged in to the same account.

You can quickly add a product directly in the shopping cart, by entering its index (e.g. OP 570) in the field “Enter product code”. 

You can find the current status of your order by clicking on your customer number in the top right-hand corner and then on the "Order history" tab.

After the order has been sent there is no possibility of cancelling it.

Yes, with Inter Cars e-Catalog one can pay invoices by clicking on the “Invoices and payments” tab in the top right-hand corner, then selecting the specific invoice and clicking “Pay”.

All remarks, errors, problems with the catalogue can be registered using the form „send a message”, located at the footer of homepage.

From a drop-down menu please select a suitable category, describe the problem in details and click “send”.

All the changes in customer’s company details are to be sent to a sales representative of Inter Cars.

Available languages are: Polish, English, German, Dutch, French and Russian. Language change button is at the bottom of the page.

Make sure that you are entering login and password to the catalogue that had been delivered to you by your sales representative. If given e-mail and password does not allow you to log-in to the new catalogue, you are kindly asked to contact your sales representative or nearest branch of Inter Cars.

From the upper menu bar choose “My account” option and next select “User settings” and “Change password”. In a new window enter old password and new password, following given suggestions.

Yes, the new catalogue works on all available web browsers.

No search results can mean two things:

- We still do not have the given VIN number in our database.

- The VIN is incorrect.

The most common mistakes:

- VIN number has been entered incorrectly, in such case one has to verify its correctness

- We still do not have the given VIN number in our database

Probably you must have changed the view of search results. For your convenience there are two ways of presenting search results, simplified and extended view. The view can be changed using icons marked below.

As opposed to the old catalogue, the new one works in a web browser. And one has to keep in mind that in all the browsers the key combination “CTRL+W” is used to close currently open tab. That is why the application was closed.

In order to hide wholesale prices in the new catalogue one must first press “Z” and after that “W”. 

Saving vehicles makes your work faster. In order to do that, you should click on a „floppy disc” icon above the picture of a vehicle. A form will appear in a pop-up window. Enter required data, by which a future search of the vehicle should be performed, e.g. licence plate number or name and surname of the owner.  In „ID” field one can enter one's own identifier of the vehicle.

“Saved vehicles” tab is located in “my account”.

In order to make it easier finding “universal parts”, such as light bulbs, fluids, frost plugs or wiper blades, we have created a new convenient search engine. In order to use it, one should choose “dedicated search” on the homepage. You can find the product by their pictures there in an easy way.

Hover on the icon „<!>”, and additional information about the product shall be displayed. For instance, that a particular product has some limitations, fits only to a particular engine code, version of equipment or year of production, etc. In order to make a proper selection of a product, one must read those remarks.

If you are looking for replacements numbers, OE numbers of historical numbers, numbers which are connected with a part you are looking for, you can find them:

- on product listing, after clicking on „OE Numbers”

- on product page, after clicking on „Reference numbers”

Hiding wholesale prices in the new catalogue is done by pressing “Z” and after that “W”.   When using "CTRL+W" the application will be shut down, as this key combination closes the web browser window.

You can quickly add a product directly in the shopping cart, by entering its index (e.g. OP 570) in the field “Enter product code”.